Free hospitality operations template
Duty Manager Handover Template
A structured handover for duty managers across pubs, clubs, hotels, gaming and entertainment venues. Replace scattered notes, group texts and verbal handovers with one consistent record of what happened on shift and what the next manager needs to know.
Free manual template
Duty Manager Handover Template
What's inside
- ✓Shift summary and trade overview
- ✓Venue area status: bar, bistro, gaming, function, outdoor
- ✓Open issues carried from previous shifts
- ✓Maintenance and asset faults raised on shift
- ✓Incidents: customer, RSA, security, gaming, compliance
What this template helps you manage
What the free hospitality operations template covers.
Designed for the changeover between duty managers — a single page that captures the shift summary, area status, open issues, incidents and what the next shift needs to own.
- ✓Shift summary and trade overview
- ✓Venue area status: bar, bistro, gaming, function, outdoor
- ✓Open issues carried from previous shifts
- ✓Maintenance and asset faults raised on shift
- ✓Incidents: customer, RSA, security, gaming, compliance
- ✓Staffing notes, no-shows and roster gaps
- ✓Event, function and VIP notes for the next shift
- ✓Next-shift priorities and follow-ups
- ✓Outgoing and incoming manager sign-off
How PublicanOps works
From paper checklist to a live workflow.
Schedule it, assign it, complete it on mobile, and report on what happened. Records can carry into shift reports, manager handovers and asset history where relevant.
- 1Step 1
Schedule
Replaces scattered notes
PublicanOps replaces texts, paper notes and verbal handovers with the Publican's Log — one structured record per shift.
- 2Step 2
Assign
Auto-populated
Open issues, completed tasks, incidents and maintenance requests from the shift flow straight into the handover.
- 3Step 3
Complete
Co-signed on mobile
Outgoing and incoming duty managers review and sign off on a phone or tablet — no clipboard required.
- 4Step 4
Report
Carries forward
Unresolved items roll into the next shift automatically so nothing gets quietly dropped.
Completed records flow straight into venue reports, manager handovers and — for maintenance and asset checks — your asset history, so nothing has to be re-keyed.
Benefits
Wins for every role in the venue.
For frontline staff
- ✓Start the shift knowing what's outstanding and who owns it
- ✓Fewer surprises from issues raised on the previous shift
- ✓Recognition when handovers are clean and complete
For duty managers
- ✓A structured tool instead of memory and group chats
- ✓Confidence the next manager has the full picture
- ✓Open issues, faults and incidents don't get lost between shifts
For operations managers
- ✓Consistent handovers across every venue and every shift
- ✓Visibility of recurring issues, incidents and asset faults
- ✓Compliance evidence for incidents and follow-up actions
For general managers & operators
- ✓Continuity across shifts, rosters and venues
- ✓Stronger accountability between duty managers
- ✓A defensible record when something goes wrong
Manual template preview
Preview the printable template.
A simple structure your team can use today. The PublicanOps version maps to the same fields with scheduling, assignment, photo evidence and reporting layered on top.
PublicanOps · Manual template
Duty Manager Handover Template
Venue
______________________
Date
______ / ______ / ______
Completed by
______________________
Checks
- Shift summary and trade overview✓ / ✗
- Venue area status: bar, bistro, gaming, function, outdoor✓ / ✗
- Open issues carried from previous shifts✓ / ✗
- Maintenance and asset faults raised on shift✓ / ✗
- Incidents: customer, RSA, security, gaming, compliance✓ / ✗
- Staffing notes, no-shows and roster gaps✓ / ✗
Issues / notes
Staff sign-off
Name + signature
Manager review
Name + signature
Free download
Download the Duty Manager Handover template.
Printable handover template for the duty manager's desk — ready to use on the next shift.
Inside the PDF
- Shift summary and trade overview
- Venue area status: bar, bistro, gaming, function, outdoor
- Open issues carried from previous shifts
- Maintenance and asset faults raised on shift
- Incidents: customer, RSA, security, gaming, compliance
- Staffing notes, no-shows and roster gaps
- Event, function and VIP notes for the next shift
- Next-shift priorities and follow-ups
- Outgoing and incoming manager sign-off
Free template
Download the Duty Manager Handover template.
Printable handover template for the duty manager's desk — ready to use on the next shift.
Frequently asked questions
Questions venue operators ask about this template.
What is the Duty Manager Handover Template for?
A structured handover for duty managers across pubs, clubs, hotels, gaming and entertainment venues. Replace scattered notes, group texts and verbal handovers with one consistent record of what happened on shift and what the next manager needs to know.
Who should use the Duty Manager Handover Template?
Duty managers, venue managers, operations managers and frontline staff responsible for shift management. It's built for clubs, pubs, hotels, gaming venues, entertainment venues, and function/event venues.
Can I use this template manually?
Yes. The Duty Manager Handover Template is provided as a free printable PDF you can use on a clipboard or pin up back-of-house — no PublicanOps account required.
How does PublicanOps digitise this process?
PublicanOps replaces texts, paper notes and verbal handovers with the Publican's Log — one structured record per shift. Staff complete the workflow on mobile, capture photos and notes, and unresolved items roll into the next shift automatically so nothing gets quietly dropped.
Can PublicanOps assign this task to staff automatically?
Yes. PublicanOps schedules the Duty Manager Handover Template on a recurring cadence and assigns it to the right shift, role or team — with escalation to the Duty Manager for missed or overdue tasks.
Related templates
Other forms venues pair with this one.
Shift management
Venue Shift Report Template
A consistent end-of-shift report for duty managers and venue managers.
View template →
Assets & maintenance
Maintenance Request Form Template
A structured fault reporting form for venue staff and duty managers.
View template →
Gaming
Gaming Room Checklist Template
A structured gaming room checklist for pubs, clubs and hotels.
View template →
Free trial for venue partners
Turn this checklist into a live PublicanOps workflow.
PublicanOps helps venues schedule recurring checks, assign work, capture faults, track completion, and keep every shift accountable.