Free hospitality operations template
Gaming Machine Fault Log Template
Track every gaming machine fault from the moment it's raised through to service and sign-off. Capture machine ID, fault type, patron impact, machine status, technician action, downtime and recurring issues — the evidence gaming managers actually need.
Free manual template
Gaming Machine Fault Log Template
What's inside
- ✓Machine ID and location on the floor
- ✓Fault type, code and description
- ✓Patron impact and complaint notes
- ✓Machine status: in service, out of service, awaiting parts
- ✓Immediate action taken by staff
What this template helps you manage
What the free hospitality operations template covers.
Gives gaming staff and gaming/compliance managers proper visibility on machine performance, downtime, technician response and supplier service quality.
- ✓Machine ID and location on the floor
- ✓Fault type, code and description
- ✓Patron impact and complaint notes
- ✓Machine status: in service, out of service, awaiting parts
- ✓Immediate action taken by staff
- ✓Technician notes, parts replaced and ticket reference
- ✓Downtime: time fault raised to time back in service
- ✓Repeat issues and history per machine
- ✓Manager review and sign-off
How PublicanOps works
From paper checklist to a live workflow.
Schedule it, assign it, complete it on mobile, and report on what happened. Records can carry into shift reports, manager handovers and asset history where relevant.
- 1Step 1
Schedule
Linked to the asset record
PublicanOps links each machine fault to that EGM's asset record — every fault, technician visit and downtime event attaches automatically.
- 2Step 2
Assign
Downtime tracked
Time-to-repair is recorded for every machine, every fault, so downtime is measurable instead of estimated.
- 3Step 3
Complete
Technician action captured
Technician notes, parts and ticket references are captured against the fault and stored on the machine record.
- 4Step 4
Report
Recurring problems surfaced
PublicanOps identifies recurring machine problems and repeat-offender EGMs in operator reporting.
Completed records flow straight into venue reports, manager handovers and — for maintenance and asset checks — your asset history, so nothing has to be re-keyed.
Benefits
Wins for every role in the venue.
For frontline staff
- ✓Clear path to log a fault — no guessing what to write
- ✓No more handwritten notes lost between shifts
- ✓Patrons see faster turnaround on out-of-service machines
For duty managers
- ✓Real-time view of open faults and downtime by machine
- ✓Better triage of which faults block trade
- ✓Evidence to push technicians and suppliers on response times
For operations managers
- ✓Gaming and compliance visibility per machine and per venue
- ✓Audit trail for every fault, technician visit and downtime event
- ✓Recurring faults and supplier performance data for renewals
For general managers & operators
- ✓Reduced lost revenue from idle machines
- ✓Stronger contract leverage with EGM suppliers and technicians
- ✓Compliance, asset and downtime records in one place
Manual template preview
Preview the printable template.
A simple structure your team can use today. The PublicanOps version maps to the same fields with scheduling, assignment, photo evidence and reporting layered on top.
PublicanOps · Manual template
Gaming Machine Fault Log Template
Venue
______________________
Date
______ / ______ / ______
Completed by
______________________
Checks
- Machine ID and location on the floor✓ / ✗
- Fault type, code and description✓ / ✗
- Patron impact and complaint notes✓ / ✗
- Machine status: in service, out of service, awaiting parts✓ / ✗
- Immediate action taken by staff✓ / ✗
- Technician notes, parts replaced and ticket reference✓ / ✗
Issues / notes
Staff sign-off
Name + signature
Manager review
Name + signature
Free download
Download the Gaming Machine Fault Log template.
Printable fault log for the gaming room — start tracking machine downtime today.
Inside the PDF
- Machine ID and location on the floor
- Fault type, code and description
- Patron impact and complaint notes
- Machine status: in service, out of service, awaiting parts
- Immediate action taken by staff
- Technician notes, parts replaced and ticket reference
- Downtime: time fault raised to time back in service
- Repeat issues and history per machine
- Manager review and sign-off
Free template
Download the Gaming Machine Fault Log template.
Printable fault log for the gaming room — start tracking machine downtime today.
Frequently asked questions
Questions venue operators ask about this template.
What is the Gaming Machine Fault Log Template for?
Track every gaming machine fault from the moment it's raised through to service and sign-off. Capture machine ID, fault type, patron impact, machine status, technician action, downtime and recurring issues — the evidence gaming managers actually need.
Who should use the Gaming Machine Fault Log Template?
Duty managers, venue managers, operations managers and frontline staff responsible for gaming. It's built for clubs, pubs, hotels, gaming venues, entertainment venues, and function/event venues.
Can I use this template manually?
Yes. The Gaming Machine Fault Log Template is provided as a free printable PDF you can use on a clipboard or pin up back-of-house — no PublicanOps account required.
How does PublicanOps digitise this process?
PublicanOps links each machine fault to that EGM's asset record — every fault, technician visit and downtime event attaches automatically. Staff complete the workflow on mobile, capture photos and notes, and publicanOps identifies recurring machine problems and repeat-offender EGMs in operator reporting.
Can PublicanOps assign this task to staff automatically?
Yes. PublicanOps schedules the Gaming Machine Fault Log Template on a recurring cadence and assigns it to the right shift, role or team — with escalation to the Duty Manager for missed or overdue tasks.
Related templates
Other forms venues pair with this one.
Gaming
Gaming Room Checklist Template
A structured gaming room checklist for pubs, clubs and hotels.
View template →
Assets & maintenance
Venue Asset Register Template
One record for every asset across the venue — chillers, fridges, bar taps, gaming machines, kitchen equipment, AV, HVAC and plant.
View template →
Assets & maintenance
Maintenance Request Form Template
A structured fault reporting form for venue staff and duty managers.
View template →
Free trial for venue partners
Turn this checklist into a live PublicanOps workflow.
PublicanOps helps venues schedule recurring checks, assign work, capture faults, track completion, and keep every shift accountable.